Question 1

How often is the bag changed and how long does it take?

Accepted Answer

Each use produces one package, and the cartridge automatically loads the next bag. When a cartridge runs out (20–100 bags depending on model), a new one is fitted in under 15 seconds.

Question 2

Is it really odour-free?

Accepted Answer

Odour comes from waste meeting air. Because the package seals the moment use ends, that contact never happens. In a 24-hour sealed-chamber test, H₂S and NH₃ measured below the human odour threshold — the report is on the Test Results page.

Question 3

How much power does it use?

Accepted Answer

3–6 watt-hours per cycle. Twenty uses a day draw roughly 1% from a 12 V caravan battery. The OFFGRID model harvests that energy from its integrated solar panel.

Question 4

How is it cleaned? Is water needed?

Accepted Answer

Because waste never touches the body, there is no internal cleaning. Surfaces are wiped with a waterless disinfectant, and the liquid tank lifts out to be rinsed separately.

Question 5

What is the service interval?

Accepted Answer

1,500 cycles or 12 months, whichever comes first. Service means checking the elastic ring and replacing it if needed — you can do it yourself with the maintenance kit.

Question 6

What is the warranty period?

Accepted Answer

Two years of manufacturer warranty on every model, plus a 10,000-cycle guarantee on the mechanism. Enterprise contracts can extend this.

Question 7

How do I get spare parts?

Accepted Answer

Elastic rings, liquid tanks, seals and lid hinges are stocked in the Consumables store. Enterprise customers get a rapid service kit.

Question 8

How is the sealed package disposed of?

Accepted Answer

The sealed package is compatible with household waste streams, so no special collection point is needed. On enterprise sites, packages are gathered in a collection container and picked up in bulk.

Question 9

How often is the liquid tank emptied?

Accepted Answer

Every 3–4 days under average use. The tank has a transparent level indicator, and since the liquid phase contains no chemicals it can go into a greywater line.

Frequently Asked Questions